Return & Refund Policy

At My Store, your satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible to request a return and refund by following the process outlined below.

Returns Eligibility and Conditions

To be eligible for a return, your items must meet all of the following conditions:

Return requests must be submitted within 30 calendar days from the date you received your order.
Items must be unused and returned in their original condition, including all packaging, labels, and accessories.
The products must show no damage or alterations after delivery.
Returned items should be clean and in a condition suitable for resale.

Items that fail to meet these requirements may not be accepted for a refund.

Non-Returnable Products

The following product types cannot be returned:

Personalized or made-to-order items
Gift cards and digital products
Final sale merchandise

Refund Processing

Once My Store receives and inspects your returned items, we will confirm whether they qualify for a refund. Approved refunds will be credited to your original payment method.

Please allow 5-7 business days for processing, with additional time depending on your bank or payment provider. The total period from return shipment to refund receipt may take up to 5-10 business days.

Return Shipping Costs

Customers are generally responsible for shipping costs associated with returning items.

Exceptions apply when the return is due to a defect, damage, or an error on My Store’s part. In those cases, return shipping fees will be covered by us.

Return shipping charges will be clearly displayed at checkout when applicable.

Handling Incorrect or Damaged Orders

If your order arrives incomplete, damaged in transit, or contains incorrect items, please keep all original packaging and contact us promptly at noahozok@gmail.com. We will review your case and work to resolve the issue quickly.